Hospital Policies: 

•  Doctor hours are by appointment only. 
• Emergency cases receive top priority, followed by patients with previously scheduled appointments. 

• It's possible to drop off your pet if your schedule is not compatible with an available appointment time. 
• Call or Text (828-392-1805) to schedule an appropriate examination time to minimize waiting and delay. 
• A $60 deposit is required to secure a NEW patient appointment, which is fully credited to your first visit and is only non-refundable if the patient doesn't attend the scheduled appointment. 
• A "no-show" appointment will result in a fee of $30.00 for the first occurrence, $60.00 for the second occurrence, and a non-refundable deposit may be required for subsequent appointments. 
• For Surgical or Dental appointments, a missed appointment fee of $100 will be charged for the 2nd occurrence. 

• Please be courteous and call to cancel an appointment if unable to show up to allow another patient access to timely veterinary care. 
• We ask that all dogs must be on a leash while in the waiting area or exam rooms. 
• Cats and small mammals must be presented in appropriate carriers for their comfort and safety. 
• Payment is requested at the time of services rendered and can be made using American Express, Visa, MasterCard, Discover, Care Credit, and cash. 
• ScratchPay and CareCredit financing options are available and can be applied for over the phone or in the office before the appointment.